Common problems


Carton specification & weight:

 

A+ Carton:60X45X33 CM : 240 PCS (5S) , real weight: 13.50KG (volume weight: 21KG);  

A Carton:55x39x29CM:160PCS (5s); real weight: 9.5KG (volume weight: 13.5KG);

B Carton (long) :53x33x24CM:110-120PCS (5s); real weight:  (volume weight: 9.5KG);

B Carton (wide):  49x39x29CM:110PCS (6g); real weight:  (volume weight: 11.5KG);

C Carton:43x29x22CM:70PCS (5s). real weight: 5KG  (volume weight: 6KG).

4# Carton:32x25x21CM: 30PCS (5s)  (volume weight: 4KG).

5# Carton:28x21x17CM: 15PCS (5s)  (volume weight:2.5KG)

 

 


—— Common problems ——

 


1. Q: Can we install it by ourselves if purchase the screen?

A: Surely, you need to prepare some disassemble tools, can also consult online customer service to ask the reference video to replace it. Usually, to make sure everything is right, we recommend that you can replace it with those professional maintenance, because screen also involves many various kinds of small parts.

 

2. Q: Is there any warranty of the purchased screen? How about the after-sale service?

A: Within 30 days after the goods received, we accept return and change the goods, taking responsibility of these situation as follows: not used before install; intact welding and others. When receive the goods and check the broken goods due to us, we will resend the new ones to you as soon as possible.

 

3. Q: Will the goods be broken on the way?

A:For large orders, there is 4-layer packing structures, thick box + inner foam box + white paper box + plastic inner tray; It’s also including four-tier for sample orders: thick box + +bubble bag + white paper box + +plastic tray. Wherever the delivery place of the parcel, we all packed in the strictest export standard to make sure the perfect arrival of goods.

 

 

—— Buyers Instructions ——


1. Once the buyer has received the goods, please check it out of the box immediately, check the quantity, type and product attributes , and check if the inside goods are damaged in transit. If you have any questions please contact our online customer service.

 

If you install the screen by yourself, please operate with caution. First connect the flex cable test, and then install the machine if there is no problem. (tips: Let the professionals install for you). Please note that if the operation caused by accidental damage to the screen, eg: screen dead, splash screen, front glass is scratched , flex cable are broken , the mobile phone board fracture and other man-made damage, it will not provide after-sales service.


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